Refund Policy

Last updated 15 October 2026. Template text — have a solicitor review before launch and replace the bracketed placeholders.

Digital content and the 14-day cooling-off period

Because this is digital content delivered immediately, you are asked at checkout to consent to immediate access and to acknowledge that you thereby waive the statutory 14-day cancellation right. This is the standard position under UK and EU consumer law for digital content.

When we will refund

You were charged more than once for the same product.
You could not access the content because of a fault on our side that we could not fix within 72 hours.
Within 7 days of purchase, if you have viewed fewer than 20 questions, we will refund on request as a goodwill gesture.

When we will not refund

Change of mind after substantial use, exam date changes, or exam outcome.
Accounts suspended for breach of the Terms (sharing, copying, scraping).

How to request a refund

Email [support@your-domain.com] from the address on your account with your order reference. Refunds are issued by Lemon Squeezy to the original payment method, usually within 5–10 working days, and access ends when the refund is issued.